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Software Maintenance
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In current IT days, companies find that they have to devote a significant portion of their budgets and staff to day-to-day maintenance of legacy systems. |
It is an efficient and cost effective way to turn to ITGenes for a complete solution to your application maintenance/support needs. Our maintenance/support work for your software will be seamlessly integrated into your business workflow by the robust technical support. |
ITGenes's maintenance/support services not only offer unmatched cost reduction, but also a flexible integrated approach to a variety of maintenance/support challenges, which is provided in the way of combining essential technical skills, business understanding and process acquaintance. |
Receipt of software requirement specification |
ITGenes will do : you will get: |
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Pre-maintenance plan
- Before commencing maintenance/support, a general test plan is worked out to define the time running the following five steps.
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Project startup
- In this stage, infrastructures (e.g. hardware environment, required software installation, and the maintenance/support team's finalizing etc.) are set up in parallel with the following knowledge transition step after getting an initial overall understanding of the system.
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Knowledge transition
- It is a fundamental work for us to understand the business processes, the size and complexity of the application by studying the project information the client provided through multiple communication ways like conference calls, e-mail, in-person to get detailed understanding of your requirement .
However, if the project is a continuously-developed one, this step can be skipped.
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SLA signature
- To fit the client's requirements, it takes us plenty of time to study the Service Level Agreement (SLA) provided by the client.
Or we work in conjunction with the client to draw up a SLA depending on the client's business needs in case it is not given.
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Continuous maintenance/support
- This is a lasting maintenance/support phase in which the maintenance/support team is ingrained on the need of the SLA to ensure a successful project. We give quick fixes or upgrade the system with additional/new requirements.
The quick fixes process is:
1) Receive the defect report
2) Analyze the defect report
3) Determine if a quick solution is possible
4) Apply the fix
5) Record the fix measures and bugs status in web-based bug-tracking system through which the client knows real-time maintenance conditions.
The enhancement requests of maintenance/support may originate from client or from defect reports. The analysis of a reported problem may lead to new requirements which will be prioritized in discussing with client. Once a request is approved, it runs through analysis, system design, coding, unit testing, integration testing.
The developers monitor the implemented changes in next few days to make sure that the application is running fine.
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Delivery
- Ensuring a stable system in the long run, we deliver the project to client and close the bug-tracking system.
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